Return/Refunds Policy

Should you wish to return a product you must email or phone us and send the item back to us within 14 days from the date your order was shipped. Once the returned item has been received in good order you will be refunded the purchase price less the postage.

Privacy Policy

We warrant that information given to us will only be used to enhance your shopping experience, resulting in a more personalised service for you. We are fully committed to protecting your privacy. Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can also choose to receive information via our Newsletter, notifying you of important changes to our Site or updating you on new products. We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We use Eway as our payment gateway and a copy of their PCI compliance certificate can be viewed here:

If you have any questions about this privacy statement, the practices of this site, or your dealings with, you can contact us at:
Anatex Pty Ltd Trading as Patient Handling Australia. ABN 40 095 855 879