FAQ

Where are you based?

We are based in Northmead, Sydney, New South Wales.

Where can I learn more about you?

• Compare Testimonials from our clients
• Investigate our reviews on Google Reviews
• Have a look at the Patient Handling Blog
• Watch our YouTube channel

Do you have a showroom where we can view your products?

We no longer have a showroom that is open to the public.

Our aim is to help you find the right products and equipment for your needs. We hope that our website provides as much information as possible for you to make your purchasing decision.

 To help you choose the right product for your needs, we try to provide:

• Product sizes and specifications
• Explanations of product features
• Informative product videos
• Useful blog articles
• Product feedback and reviews from fellow Australian customers

If you have a question about any of our products, you can always call us and speak to a real person on: 1300 734 501

Do you sell second hand equipment?

We only sell brand new, in the original packaging with a full Manufacturer’s Warranty. We sell no factory seconds or second-hand products.

Do you hire out equipment?

In general we do not hire equipment.  In some instances we will hire out beds and patient lifting equipment

Can I make a purchase on your website?

Yes. You can add products to your shopping cart and make payment at the checkout.

Where do you ship?

We ship within Australia only.  For certain products, we ship within the Sydney Metro area only due to the nature of the product

Which payment methods can I use to place my order?

Online, you can pay with Visa or MasterCard. You can also pay using PayPal or Zip Pay.

Offline, you can place an order over the phone and provide credit card payment.

Payment prior to dispatch is required for all customers unless payment terms have been established.

When will my order be processed?

Orders placed on our website are usually processed on the same working day or by the next business day.

How do I know when my order is dispatched and How can I track my order?

Once your order is ready to be shipped you will receive an email notification.  The email address will be the one used to place your order.  Always check your junk mail and spam folders in case the notification has landed there.  The email notification will also include tracking details.

If there is going to be a delay on your order, you will be contacted by our customer service team as soon as possible.  They will provide an ETA for you.

How can I contact you?

• Call us on 1300 734 501
• Email us to support@patienthandling.com.au
• Become a fan on Facebook
• Follow us on Linked In
• Join our mailing list found on our homepage
• Watch and comment on our videos on YouTube

Where are your products made?

We are a retailer of a variety of Australian and international brands and we manufacture our range of Patient Handling products in China.

While different brands manufacture their products in different countries, all products sold at Patient Handling are imported to our Australian warehouse before being sold to you.

Do your products come with a manufacturer’s warranty?

Yes, all of the products sold by Patient Handling come with a full Manufacturer’s Warranty.

What Is your Returns Policy?

We operate within the terms set by Department of Fair Trading. See our Returns and Refund Policy to know your rights.

Are you an NDIS Provider?

Yes, we are a Registered Provider. Our Provider Number is 4050002681. We supply equipment that may be available from your Assistive Technology or Consumables Budget. We will always seek written approval before processing any order on your behalf. If you would like to place an order, visit our NDIS Quote Form section found at the top of our site. We will have a quote for you within one (1) working day.

Do you service and repair wheelchairs, beds and scooters?

Yes we can provide service, repair and maintenance of this equipment.  We also service patient lifters and hoists as well as slings.  For further information visit our Service & Repairs section .